Plan, Track, and Work Faster
Jira helps teams plan, assign, track, report, and manage work and brings teams together for everything from agile software development and customer support to start-ups and enterprises.
Software teams build better with Jira Software, the #1 tool for agile teams. Deliver amazing service experiences across all teams from IT, Dev, Ops, and more with Jira Service Management. Business teams can unlock the power of agile and collaborate better with Jira Work Management. Jira Align is an enterprise agile planning platform that connects work at scale.
With templates and solutions crafted for every team and Jira as your common language - work moves fluently and transparently across your organization.
A brief overview of Jira
Jira is a suite of agile work management solutions that powers collaboration across all teams from concept to customer, empowering you to do the best work of your life, together. Jira offers several products and deployment options that are purpose-built for Software, IT, Business, Ops teams, and more. Read on to see which is right for you.
Jira is widely used by IT specialists, although other types of businesses can also engage the software. In fact, over 50% of Jira's customers use the software for non-IT projects! According to Atlassian, 83% of Fortune 500 companies use Jira for their project management needs
8 Best Jira Alternatives in 2022
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What Is the History of Jira?
Atlassian introduced Jira in 2002 as an issue-tracking tool for software companies.
Fun fact: Atlassian named its product after “Gojira,” which means Godzilla in Japanese. The idea for the name came about because, before they developed the tool, Atlassian’s coders used a bug-tracking software tool called Bugzilla.
What Types of Teams Use It Today?
As it grew in popularity and as the agile development methodology became more widely used by software companies, Atlassian expanded the Jira platform to offer services to different teams. Today, it provides several internal products, including:
This is the platform’s basic project-management tool, designed for non-technical teams. Departments such as HR, marketing, finance, and operations use the Core tool for change requests, workflow approvals, and general task management.
This is the version designed for software development teams. Jira Software offers all of Core’s features but also includes agile functionality. Software teams use this tool for bug tracking, managing basic software-development tasks, and product management.
Note: Jira Software is also designed to support development teams that use Kanban, Scrum, and other popular agile frameworks.
Jira Service Desk
This is an add-on developed for IT teams. Call center managers, helpdesk agents, and other support professionals use Jira Service Desk for issue ticketing, incident management, and change management.
How does it work in product management?
We noted above that product management is one of the common use cases for Jira Software. By integrating the tool with its product roadmap, a product team can also sync the status of its day-to-day tasks with its big-picture strategy.